Who We Are

Rompweb builds websites, tools, and digital services. Kernstro (link embed) is our product that checks how well your website is understood by AI models like ChatGPT.

Using Our Services

By using Rompweb or Kernstro, you agree:
• You won’t break the law, spam, or misuse our services
• You’ll use Kernstro and our tools as intended no copying, or abuse
• Any feedback you give us can be used to improve our services

Pricing and Billing

All Rompweb services including websites, landing pages, online stores, and Indexing setups are paid. Pricing is always shared clearly on our site or in your custom proposal before we begin any work.
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Billing terms:
• Most services require full or partial upfront payment
• Invoices include clear breakdowns of scope, timelines, and payment deadlines
• Payment methods and terms are agreed on during onboarding.

We reserve the right to update our pricing and billing terms. You’ll always be informed before any change applies to you.

Refunds

All payments are final unless agreed otherwise in writing.

Refunds may be issued only if:
• We’re unable to start or deliver the service at all
• A critical technical blocker is identified before actual work begins

Work is considered started once time has been spent on execution not just review or planning. If any blocker arises after work has started, including changes or limitations from third party platforms, no refund will be given. To request a refund, contact billing@rompweb.com within 7 days of payment. All cases are reviewed fairly.

Dissatisfaction Policy

We do not offer refunds for dissatisfaction once full work has been delivered. Our services involve time, strategy, design, and paid team effort once that work is completed and delivered as agreed, the project is considered closed.

To avoid confusion, every plan is backed by detailed specifications outlining exactly what’s included. We encourage you to review this carefully before starting, especially if you’re working within a limited budget or specific expectations. Partial refunds are not offered under any circumstances, as they do not reflect how professional service delivery works.

If you’re unsure about what to choose, we’re always happy to help you decide free of charge. You can reach out via WhatsApp, Email, Instagram, X (Twitter), or Telegram. If you don’t hear back on one platform, your message may not have reached us, feel free to try another.

Intellectual Property

Everything we create (web designs, tools, code, branding) belongs to us unless we’ve agreed otherwise in a client project.
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You own your content we won’t claim ownership of your site or data. But when you use Kernstro, you let us analyze your site to generate results.

Data & Privacy

We handle your data responsibly. See our Privacy Policy for full details on what we collect and how we use it.

No Guarantees

We do our best to keep everything running smoothly, but:

• We don’t guarantee 100% uptime or results
• We’re not liable for any loss resulting from our services.
• Kernstro scores are guidance not legal guarantees
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Use Rompweb and Kernstro at your own discretion.

Changes to These Terms

We may update these terms if needed. If we do, we’ll post the new version here with a new date. By continuing to use our services, you accept the updated terms.

Contact

Questions? Reach out to hello@rompweb.com
We’ll respond like humans not robots.